Customer Service Representative – Intermodal Division

Full-Time | Eagan, MN, US

This position is located in the corporate office of Bay & Bay Transportation in Eagan, MN.  In this full-time, front-line position you are accountable for freight order data entry, tracking of active shipments, appointment scheduling and working internally with our Intermodal Customer Service Team on the life cycle of each shipment. 

Responsibilities Include:

  • Obtain daily pickup and delivery appointments from CS team for our dray providers.
  • Tracking and tracing all load assignments to ensure accuracy of pick-up and delivery for time-sensitive freight
  • Collect, document, and pass on accurate information to/from carriers/drivers and team members
  • Create and manage tracking and tracing reports as required by customers and team members
  • Document and communicate operational issues to team members and managers
  • Assist with required operational and administrative load management requirement
  • Assist in accurately completing accessorial billing items to ensure timely invoicing to the customer
  • Provide back up to fellow team members as needed

Requirements Include: 

  • HS diploma, college degree preferred
  • Strong customer service and communication skills
  • High attention to detail and strong work ethic
  • Competitive attitude and innovative nature
  • Enthusiasm and high energy
  • Ability to work in a fast paced, multi-tasking environment
  • Strong computer use skills
  • Ability to resolve problems

Advantages of Bay & Bay Transportation:

  • Smaller company atmosphere, where you’re a person, not a number.
  • Solid company PTO policy, paid company holidays, and 401K.
  • Full medical, dental and vision insurance options, as well as short and long term disability and life insurance.
  • New modern office facility with on-site fitness center, standing desks, foosball/games, and much more!
  • Advancement opportunities with various options for growth.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply. If you are looking for a rewarding and challenging position with a national leading trucking and logistics company, we’d like to hear from you!

Apply Online

Online applications can be submitted through Workforce Now®. For questions or assistance, contact us.

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.