Operations Extended Coverage – 2nd Shift

Full-Time | Eagan, MN, US

Responsibilities include communicating directly with customers and drivers, handling all operational issues, researching and resolving problems, and providing reporting. This is position is based within our Operations team, and is a full-time position offering a competitive salary, full benefits, and great working environment. 

Hours:  5pm-2am 

Shift of Rotational Days: *requires working rotational weekends 

Week 1: Work 2/Off 3/Work 2: 

Work: Sunday, Monday; Off: Tuesday, Wednesday, Thursday; Work:  Friday, Saturday 

Responsibilities include: 

  • Monitor and track On Time Delivery by customer / driver.
  • Communicate effectively with customer by phone, fax, e-mail, and EDI for scheduling appointments and providing customer service. 
  • Deal with driver issues and resolve issues that must be handled.
  • Handle issues that arise to ensure best results for drivers / customers. 
  • Document customer feedback and complaints. Refer unresolved customer issues to designated CSM for further follow up. 
  • Ensure compliance with company policies and procedures. 
  • Contacting appropriate groups to resolve equipment issues in a timely fashion.

Ideal Experience and Education:

  • Some college education preferred or equivalent experience and transportation management training preferred
  • 3-5 years transportation industry experience, customer and Driver contact preferred
  • Knowledge of DOT safety requirements for drivers and carriers preferred
  • Knowledge of HOS
  • Strong communications skills
  • Ability to work in self-managing environment
  • Ability to work in a fast paced, multi-tasking environment
  • Ability to tolerate high stress situations
  • Dependable and reliable
  • Strong attention to detail and problem-solving skills
  • Ability to work professionally and effectively with a diverse group of individuals, both internal and external customers
  • Ability to make sound decisions

Advantages of Bay & Bay Transportation:

  • Smaller company atmosphere, where you’re a person, not a number.
  • Solid company PTO policy, paid company holidays, and 401K.
  • Full medical, dental and vision insurance options, as well as short and long term disability and life insurance.
  • New modern office facility with on-site fitness center, standing desks, triple monitors, foosball/games, and much more!
  • Advancement opportunities with various options for growth. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear.  The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.

Apply Online

Online applications can be submitted through Workforce Now®. For questions or assistance, contact us.

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.