RoadService – Breakdown Specialist

Full-Time | Eagan, MN, US

Bay & Bay Transportation is seeking a full-time Roadservice – Breakdown Specialist.   This individual will work with the Road Service Department to field phone calls and assist drivers with over the road breakdown repairs as needed. You will also support Road Service/Break-down activities with data entry.

Job Responsibilities include:

  • Work with drivers and outside vendors on phone.
  • Assist broken down drivers on the road effectively and professionally.
  • Locate repair facilities for drivers and the operations team.
  • Create repair orders in TMT at time of breakdown.
  • Review invoices and complete repair orders in TMT daily.
  • Complete follow-up phone calls to confirm status of equipment at outside repair facilities.
  • Act as primary contact within the Roadservice Department during scheduled shifts.
  • Other responsibilities as needed.

Ideal candidates for this position will have: 

  • High school diploma or equivalent.
  • Previous experience in a similar role or technical/mechanical background.
  • Strong customer service & communication skills; in-person and over the phone. 
  • Basic Microsoft Office Suite skills with focus on Excel and Word.
  • Excellent problem-solving skills (ability to dig into questions and inquires).
  • Able to handle multiple tasks with minimum supervision.
  • Ability to make sound decisions on objective data.   

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.  If you are looking for a rewarding and challenging position with a national leading trucking and logistics company, we’d like to hear from you!

Apply Online

Online applications can be submitted through Workforce Now®. For questions or assistance, contact us.

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.