Cloud Systems Engineer

Full Time | Eagan, MN, US

Description:

In this exciting and fast-paced role you will help Bay and Bay in its embracing of cloud-based technologies. You will be responsible for design, implementation and support of the Bay and Bay on premise and cloud infrastructure in a variety of environments. This position will also provide end user support across a wide variety of modern and legacy systems. You will be responsible for ensuring desktop/laptop computers, networks (wired and Wi-Fi), our Cloud environments (Azure, Citrix), printers, and other peripherals are functional and end users are fully operational. 

The optimal candidate for this role will have three traits – good communication (written and verbal), a great attitude, and high aptitude to learn quickly and help advance systems. 

Responsibilities:

• Design of cloud infrastructure with a focus on Azure/MS365 using industry best practices.
• Support Citrix Cloud environment with 300+ virtual desktops.
• Organize and execute security best practices, including patch management and incident response.
• Conducted regular vulnerability assessments to identify and mitigate security vulnerabilities.
• Monitored security logs and alerts to detect and respond to cyber threats in a timely manner.
• Mentor existing staff on cloud computing best practices and technology to drive cloud adoption.
• Forecasting, implementation, capacity planning and identification of resource requirements for virtual network systems of high complexity.
• Create virtual network documentation that includes logical designs, version management and IP schemas in consultation with Bay and Bay network team.
• Provide Tier II/III support for advanced virtual network issues including configuration, routing issues, performance, software bugs, hardware failures, etc.
• Works with the Systems Director to drive network planning, network architecture design and engineering. Provide on-site technical support while managing user expectations.
• Triage Help Desk tickets, finding answers and helping end users.
• Participates in after-hours on-call support on a rotating schedule.
• Document all work completed in service desk tickets (Zendesk, DevOps, or other tool).
• Research new technologies and prototype solutions that can be leveraged to decrease costs and increase performance.
• Create and update network and systems documentation. 
• Provide Tier I/II/III support for network and cloud issues including configuration, routing issues, performance, software bugs, hardware failures, etc.
• Work with and help infrastructure-related vendors, including help with financials.
• Perform other duties as assigned.

Qualifications:

• Associate degree in technology, computer science, or equivalent technology discipline and/or equivalent related development experience in lieu of degree.
• 5+ years of infrastructure experience (desktops, servers, AD, DNS, etc).
• 5+ years’ experience with cloud infrastructure technologies (Azure, 2FA, MS365, SharePoint, etc.).
• Strong understanding across cloud and infrastructure components (server, storage, data, and applications) to deliver end to end cloud infrastructure architectures and designs
• Solid scripting experience preferred.
• Experience in Citrix/CitrixCloud, Mimecast, major databases, and security tools (Defender, Carbon Black, etc.) through training on hands-on experience, preferred.
• Proven ability to learn quickly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.

Why Bay & Bay Transportation?

• Smaller company atmosphere, where you’re a person, not a number.
• Solid company PTO policy, paid company holidays, and 401K.
• Full medical, dental and vision insurance options, as well as short and long term disability and life insurance.
• New modern office facility with on-site fitness center, standing desks, triple monitors, foosball/games, and much more!

Bay & Bay is an equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.